Contact form for our technical support

Fill out our contact form with your request and we will get back to you as soon as we have processed your request.

Contact Form

Salutation
Please enter your phone number in the following format: „+Country Code & Number“ (e.g. +49 41024630)
Numeric values only; 8 or 12 digits

To process your inquiry quickly and effectively, we ask you to describe your issue as precisely as possible. The following information - if applicable - would help us enormously:

  • Camera model, interface, operating system and version, hardware setup (network with several cameras connected to switch or directly to NIC? USB cameras connected to hub or directly to USB card?)
  • Programming language and development environment
  • If necessary, pylon log files and/or the affected source code.
  • Please do not post log files or large source code in the description box, because our system is limited to a specific number of characters. Please send an email with attachments to our customer service team.
  • Photos/sketches or example images which show the issue, and hints to reproduce the error.

Fields marked with * are required and must not be left blank!

By submitting this form I hereby give my declaration of consent under the German Data Secrecy Act. Learn more.

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Remote Access (TeamViewer)

If you are already in contact with our technical support and you are asked for remote access, please use the following link:

Open TeamViewer

How can we support you?

We will be happy to advise you on product selection and find the right solution for your application.

Contact us